Refund Policy

At Rent My UFO, customer satisfaction is our priority. We understand that travel plans may change unexpectedly, and we strive to maintain a fair and transparent refund process for all bookings.

By booking a vehicle through our platform, you acknowledge and agree to the refund terms outlined below. Refund eligibility depends on the cancellation timing, booking status, payment method, and any applicable deductions.

Rent My UFO reserves the right to update this Refund Policy at any time without prior notice. The latest version published on our website shall always be applicable.

Refund Eligibility

Customers may be eligible for a refund under the following circumstances:

Booking cancelled within the eligible cancellation period.
Vehicle becomes unavailable due to unforeseen operational issues.
Booking is cancelled by Rent My UFO.
Duplicate payment or accidental double booking.
Payment failure resulting in multiple successful transactions.

Refunds are processed only after verification of the booking and payment details.

Cancellation Refund Policy

Refunds are calculated based on the cancellation time before the scheduled pickup.

More than 48 hours before pickup: 100% refund (excluding payment gateway charges, if applicable).
24–48 hours before pickup: 75% refund.
12–24 hours before pickup: 50% refund.
Less than 12 hours before pickup: No refund.
No Show: No refund will be issued.

The applicable refund amount will be credited after deducting any processing charges or applicable taxes.

Security Deposit Refund

Where a refundable security deposit is collected, it will be returned after:

Successful vehicle inspection.
No pending traffic fines or challans.
No damages beyond normal wear and tear.
No outstanding rental dues.
Vehicle returned within the agreed rental period.

If any deductions are applicable, a detailed breakdown will be provided before processing the refund.

Damage & Additional Charges

Refunds or security deposits may be partially or fully adjusted against:

Vehicle damage.
Missing accessories.
Fuel shortage (if applicable).
Excess cleaning charges.
Traffic challans.
Toll charges.
Late return penalties.
Any violation of the rental agreement.

Customers remain responsible for any charges exceeding the deposited security amount.

Booking Cancellation by Rent My UFO

In rare situations where Rent My UFO is unable to provide the booked vehicle due to:

Mechanical issues.
Maintenance requirements.
Accidents.
Fleet unavailability.
Operational emergencies.
Force majeure events.

Customers will receive:

A replacement vehicle (subject to availability), or
A full refund of the booking amount.

Refund Processing Time

Approved refunds are generally processed within:

UPI Payments: 2–5 Business Days
Debit/Credit Cards: 5–7 Business Days
Net Banking: 5–7 Business Days
Wallet Payments: 2–5 Business Days

Actual credit timelines may vary depending on the customer's bank or payment service provider.

Non-Refundable Situations

Refunds will not be provided under the following circumstances:

Customer fails to arrive for vehicle pickup.
Booking cancelled after the permitted cancellation period.
Driving License verification fails.
Required identification documents are not provided.
Booking cancelled due to violation of company policies.
Vehicle returned significantly later than the agreed time.
Rental terminated because of illegal or unsafe usage.

Force Majeure

Rent My UFO shall not be responsible for delays, cancellations, or interruptions caused by events beyond our reasonable control, including but not limited to:

Natural disasters.
Government restrictions.
Political unrest.
Road closures.
Pandemic-related restrictions.
Extreme weather conditions.

Refund eligibility in such cases will be reviewed individually.

Refund Disputes

If you believe your refund has been incorrectly processed, you may contact our customer support within 7 days of the refund decision.

Please include:

Booking ID
Registered Mobile Number
Payment Reference Number
Description of the issue

Our team will investigate and respond as quickly as possible.